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SLA Service Manual: Home
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CX Standards for Excellence
Absence Reporting
Service Hub Referrals
Handouts
SLA Incident Reporting
Basic Alma Transactions
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How to Create User Record
Checkout Privileges for Borrowers
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WongAvery
Geisel
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Non-Circulating Items Loan Procedures
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Voicemail
Geisel Service Hub
Quick Links:
Alma
SSO Login page to access Alma ILS
Alma Fulfillment Network & Service Point Contacts
Building and Location Codes
Campus building codes and names with coordinates on Toss Maps.
Foreign Language Expertise List (Staff)
List of library staff available to assist non-native speakers. Please do not share directly with users.
LibAnswers
LibAnswers Dashboard (login)
My ILL Requests
Physical Reserve Items List
Primo VE End User Help
UC Library Search help documentation provided by vendor.
SLA CX Statistics (2023)
Guidelines for how to record CX statistics across platforms.
SLA Incident Reporting Form
Software Lookup
Please do not share with user.
VPN Troubleshooting Chart
Frequent Contacts
Library Safety & Security (LSS) 858-282-3602
Library Contacts Quick Guide
Campus Lost and Found
: (858) 68
2-2872
Campus ITS
: (858) 24
6-4357
Teaching + Learning Commons
: (858) 24
6-2110
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CX Standards for Excellence >>