With our 2020 SLA reorganization we wanted to establish service standards within our new expanded scope. We hope that you all will continue to serve as partners with us on these standards to ensure that we provide our users with the best experience possible at the UC San Diego Library.
Proactively providing a positive, responsive user experience is always our first priority.
Actively reach out to users offering friendly, prompt, professional assistance and guidance.
Give our users our undivided attention, focus on their needs, and be present throughout the service interaction.
Accompany users within the Library to further familiarize them with spaces and resources beneficial to their experience.
Help our users navigate available resources to connect them with the best resources and tools for their needs.
Foster positive connections to the Library by meeting the unique needs of the individual and empowering them to become knowledgeable library users.
Look for teachable moments and harness opportunities to inform users of Library offerings that may meet their current or future needs.
Actively seek out user feedback and work collectively to incorporate user suggestions to consistently improve services.
Seek out opportunities to adapt spaces, services, offerings, policies, and operations to enhance or improve the user experience.
Hold ourselves and each other accountable for our commitment to exceptional service.
