Business Analytics: Business Communication

Providing Tools for Business Analytics Research

Books

Selected subjects for easy browsing, and to discover the very latest items added to the collections:

TIPS: Don't see your favorite topic listed above? You can search your own topics and titles by using UC Library Search. For best results, sign in to UC Library Search using SSO and your @ucsd.edu email address. To limit to the most recent ebooks, choose the radio button that says "UC San Diego Library Catalog" for your search, then filter the results to online only. Changing the results order from "relevance" to "date: newest first" will show the most recent additions to the ebook collection.

Don't miss the Data Visualization Topics tab on the guide for even more resources on the visual aspects of business communications.

Business Writing Guides

Everybody Writes: your new and improved go-to guide to creating ridiculously good content, 2nd ed. by Ann. Handley
Call Number: Wiley e-book
ISBN: 1119854318
Publication Date: 2022
A hands-on field guide to consistently creating page-turning content that your audience loves. In the newly revised and updated edition of Everybody Writes, marketer and author Ann Handley improves on her Wall Street Journal bestselling book that's helped hundreds of thousands become better, more confident writers.
Ultimate Guide to Business Writing by Julian Maynard-Smith
Call Number: O'Reilly ebook
ISBN: 9781003144250
Publication Date: 2021
This guide covers how to write any kind of business document. It explains in depth the whole process: from determining objectives to establishing readers' needs, conducting research, outlining, and designing a template; to writing the first draft; to editing for meaning, accuracy, concision, style and emotional impact; to creating glossaries and indices; to proofreading and working with reviewers. The book also explains how to exploit the psychology of perception and motivation, collaboration and other practicalities. The text is rich in practical examples drawn from real life, anecdotes, humour, and visual aids.
HBR Guide to Better Business Writing by Bryan A. Garner
Call Number: PQ e-book
ISBN: 9781422184035
Publication Date: 2013
Don’t let your writing hold you back! When you're fumbling for words and pressed for time, you might be tempted to dismiss good business writing as a luxury. But it's a skill you must cultivate to succeed: You'll lose time, money, and influence if your e-mails, proposals, and other important documents fail to win people over. This book provides tools you need to express your ideas clearly and persuasively so clients, colleagues, stakeholders, and partners will get behind them. It helps you:
- Push past writer's block;
- Grab--and keep--readers' attention;
- Earn credibility with tough audiences;
- Trim the fat from your writing; Strike the right tone; and
- Brush up on grammar, punctuation, and usage.
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General Topics in Business Communication

Communication Essentials: the Tools You Need to Master Every Type of Professional Interaction by Trey Guinn
Call Number: McGraw Hill e-book
ISBN: 9781264278053
Publication Date: 2022
A first in the new Business Essentials Series, this book is packed with must-know tools and strategies for the most important business (and life) skill of all – communication. Expert Trey Guinn takes you step-by-step through the process of skills improvement, from understanding the importance of message clarity to specific, goal-based strategies to develop and maximize your skills.
A Practical Guide to Soft Skills: ethics, psychology, and communication by Richard Almonte
Call Number: Routledge ebook
ISBN: 9781003212942
Publication Date: 2022
There are a range of soft skills sought after by employers. This book provides a practical guide to developing and effectively demonstrating these skills, including communication, customer service, teamwork, problem solving, and personal management. It provides an active learning pedagogy, including creative exercises and case studies through which students can assess their understanding of underlying concepts and their application in real-world situations.
Communicating Effectively in the Workforce by Lisa Polack
Call Number: Wiley e-book
ISBN: 9781119746287
Publication Date: 2020
In this book, published by the AICPA, the author explains why accountants need to study communication, helping the reader to distinguish and use effective communication strategies, apply the principle of “Audience First!” and identify learning and communication patterns. It features how to improve both verbal and nonverbal expression.
Analyzing Organization Cultures by Bruce Fortado (Editor)
Call Number: Routledge ebook
ISBN: 9781003055266
Publication Date: 2021
This book uses detailed case studies of five work organizations to offer a comparative approach to analyzing organizational culture. It shows the latest state of knowledge on the topic and will be of interest to researchers, academics, and students in the fields of organizational studies, management history, human resource management, and organizational theory.
Legal Language and Business Communication by Anurag K. Agarwal
Call Number: Springer e-book
ISBN: 9789811375330
Publication Date: 2019
This book discusses the proper use of legal language in business communication. While communicating, a business leader has to bear in mind the relevant legal framework, and be sure to never violate it. However, legal language in itself can be so complex and difficult that it is often unclear as to what meaning can be ascribed to different words and phrases used in a particular context.
The Art of Plain Speaking: How to Write and Speak in a Way that Will Impress the People that Matter by Charlie Corbett
Call Number: Routledge e-book
ISBN: 9781351257282
Publication Date: 2018
This book is a result of the author’s five years consulting with executives, coaching them to value how speaking plainly, thoughtfully, and behaving with humanity, is the best way to win business, boost morale and advance careers. This book is a step-by-step guidebook to surviving and thriving in the modern work place: from how to write well, speak publicly and stand out in your job, to crafting compelling communications, making the best of social media and handling the press.
The Tech Professional's Guide to Communicating in a Global Workplace by April Wells
Call Number: Springer e-book
ISBN: 9781484234709
Publication Date: 2018
This book helps you know what to say, what not to say, and even where to sit in meetings and in social situations. It shows you how to effectively communicate across a variety of different cultures within and across organizations. The author provides her personal experiences and shares anecdotes as well as lessons learned, key takeaways, and references for further reading. Whether it is face to face, over the phone, via email or instant messenger, or in a presentation, meeting, or report, the ability to communicate effectively is critical.
The Handbook of Financial Communication and Investor Relations by Alexander V. Laskin (Editor)
Call Number: Wiley e-book
ISBN: 9781119240785
Publication Date: 2018
The first book to offer a global look at the state-of-the-art thinking and practice in investor relations and financial communication Featuring contributions from leading scholars and practitioners in financial communication and related fields--including public relations, corporate communications, finance, and accounting-- this provides readers with a comprehensive, up-to-date picture of investor relations and financial communications as they are practiced in North America and around the world.

Presenting Information

Communicate with Mastery: how to speak with conviction and write for impact by J. D. Schramm; Kara Levy (As told to); Joel Peterson (Foreword by)
Call Number: Wiely e-book
ISBN: 9781119550099
Publication Date: 2020-01-29
Readers will find here a rich treasure trove of frameworks and tools for leadership communication as developed and taught over the past decade at Stanford's Graduate School of Business. Designed for the business leader on the go, it provides quick access to helpful approaches to vexing communication problems leaders face today in speaking and writing to various audiences. Tailor your communication to any goal, setting, or audience. Every time you write or speak, you need to make your words count. This book shows you how.
Presenting Your Research by Lucinda Becker
Call Number: LB1028 .B435, Geisel 6th fl & e-book
ISBN: 9781446275887
Publication Date: 2014
This handy guide tackles the obstacles to effective and successful presentations, considering the range of material which might be presented, the occasions which suit different types of material and the skills needed to present research in a way that is engaging and persuasive.
Presenting Data: How to Communicate Your Message Effectively by Ed Swires-Hennessy
Call Number: Books, Geisel Floor1 East T10.5 .S95 2014
Publication Date: 2014
Making Data Visual by Miriah Meyer; Danyel Fisher This book show how to make choices about portraying your data through asking high-level questions, well-defined data analysis tasks, and visualizations to clarify understanding. When incorporated into the process early and often, iterative visualization can help you refine the questions you ask of your data. The authors provide detailed case studies that demonstrate how this process can evolve in the real world.
Call Number: O'Reilly e-book
ISBN: 9781491928462
Publication Date: 2018
Presenting Technical Data to a Non-Technical Audience by Francis Hopcraft
Call Number: PQ e-book
ISBN: 9781949449327
Publication Date: 2019

Working in Groups

Mastering Facilitation by Morgan L. Jones
Call Number: Productivity Press ebook
ISBN: 9781003088868
Publication Date: 2020
This book is the definitive guide to instruct and assist facilitators - both new and experienced - with a set of guidelines and underlying theory that will benefit any facilitator, whether as a mediator between two individuals, single-handedly facilitating a group of 100 or working as part of a facilitation team in a multinational corporation. The fist part focuses on core skills, the second covers advanced skills. This book is aimed at upskilling people, managers and leaders to drive change and consensus with groups through running workshops and meetings.
Virtual Facilitation: create more engagement and impact by Henrik Horn Andersen; Iben Nelson; Kare Ronex
Call Number: O'Reilly ebook
ISBN: 1119770572
Publication Date: 2021
This book will show you how to have successful virtual events, virtual meetings, virtual workshops and training. Packed full of tips, insights and real case studies, the author's practical approach to virtual facilitation will show you how to effectively learn the skills needed to succeed. Topics include the role of the facilitator; design of the process; avoiding common mistakes; and more.
10 Steps to Successful Facilitation by Collette Parker
Call Number: O'Reilly e-book
ISBN: 9781949036282
Publication Date: 2018
This book is a no-frills book addressing the art of facilitation that works to take the guesswork out of this essential skill and gives you a step-by-step process for becoming an accomplished and successful facilitator. You'll have the help you need to act as a catalyst for progress, enabling others to focus on key issues, arrive at appropriate solutions, and build sustainable agreements. With this book as your roadmap, you can be more prepared for the role of facilitator.
Facilitating with Ease! by Ingrid Bens
Call Number: O'Reilly e-book
ISBN: 9781119434252
Publication Date: 2017
If you lead meetings, training, and other business gatherings, this guide helps you move from referee to effective facilitator, improving both the processes and outcomes of groups. Packed with information, effective practices, and invaluable advice, this handbook is for anyone who believes meetings should be productive, relevant, and as short as possible. Run productive meetings that get real results. Keep discussions on track, and facilitate the exchange of ideas.
Facilitating Collective Intelligence:a handbook for trainers, coaches, consultants and leaders by Chantal Nève-Hanquet; Agathe Crespel
Call Number: Routledge e-book
ISBN: 9780367209667
Publication Date: 2019
This guide aims to improve the effectiveness of group work, through explaining psychology of groups and communication models that work. It has both theory and practical tools to make group work more dynamic, creative and agile.

Storytelling Using Data Best Practices

Storytelling with Data: A Data Visualization Guide for Business Professionals by Cole Nussbaumer Knaflic
Call Number: O'Reilly ebook
ISBN: 9781119002253
Publication Date: 2016
Don't simply show your data--tell a story with it! This book teaches you the fundamentals of data visualization and how to communicate effectively with data. Storytelling is not an inherent skill, especially when it comes to data visualization, and the tools at our disposal don't make it any easier. This book demonstrates how to go beyond conventional tools to reach the root of your data, and how to use your data to create an engaging, informative, compelling story. See the accompanying workbook (2019) Storytelling with Data: Let's Practice!
HBR Guide to Building Your Business Case (HBR Guide Series) by Raymond Sheen; Amy Gallo (As told to)
Call Number: ebook
ISBN: 9781633690028
Publication Date: 2015
This book coaches you how to your idea off the ground by building a business case that clearly shows your idea's value. This title, written by a project management expert, gives you the guidance and tools you need to make a strong case by spelling out the business need for your idea; aligning your case with strategic goals; building the right team to shape and test your idea; calculating the return on investment; analyzing risks and opportunities; and presenting your case to stakeholders.
Lead with a Story: a guide to crafting business narratives that captivate, convince, and inspire by Paul Smith
Call Number: O'Reilly ebook
ISBN: 9780814420300
Publication Date: 2012
Today, many of the most successful companies use storytelling as a leadership tool. Stories have the ability to engage an audience the way logic and bullet points alone never could. Whether you are trying to communicate a vision, sell an idea, or inspire commitment, storytelling is a powerful way to do it. This book has both ready-to-use stories and how-to guidance for readers looking to craft their own. Complete with examples from companies like Kellogg's, Merrill-Lynch, Procter Gamble, National Car Rental, Wal-Mart, Pizza Hut, and more, readers will find guidance about delivering stories to stunning effect. If you get locked out of the O'Reilly platform, we have a second ebook available on the ProQuest platform.
Slide:ology: by Nancy Duarte
Call Number: O'Reilly e-book
ISBN: 9780596154714
Publication Date: 2008
Presentation software is one of the few tools that requires professionals to think visually on an almost daily basis. But unlike verbal skills, effective visual expression is not easy, natural, or actively taught in schools or business training programs. This book fills that void. Written by Nancy Duarte, President and CEO of Duarte Design, the firm that created the presentation for Al Gore's Oscar-winning film, An Inconvenient Truth, this book is full of practical approaches to visual story development that can be applied by anyone. If you get 'locked out; of the O'Reilly edition, we have a second ebook copy on the ProQuest platform.