Proving the Value of Soft Skills by
Call Number: O'Reilly e-book
Publication Date: 2020
As organizations rise to meet the challenges of technological innovation, globalization, changing customer needs and perspectives, demographic shifts, and new work arrangements, their mastery of soft skills will likely be the defining difference between thriving and merely surviving. This book describes the methodology managers can use to help demonstrate the effects of soft skills, so that stakeholders' hearts and minds are shifted toward securing support for future efforts. This book describes how to align training programs with organizational strategy, justify or enhance budgets, and build productive business partnerships. Included are job aids, sample plans, and detailed case studies. The authors guide readers through an easy-to-apply process that includes: business alignment, design evaluation, data collection, isolation of the program effects, cost capture, ROI calculations and results communication.